FAQs.

PRODUCT

Will Kerello Face Masks work for my skin type?

Absolutely! We believe that everyone deserves healthy, glowing skin, so our face mask is carefully balanced with ingredients to suit – and support – all skin types. Whether your skin tends to be oily, dry or a combination of the two, you can enjoy the deep hydration and radiance-boost our masks offer, without worrying about break-outs or flare-ups.

Are you vegan and cruelty free?

We do not conduct animal testing and our masks are made with 100% vegan ingredients.

Are your masks biodegradable?

We believe in being kind to the planet, as well as skin. Made in a zero carbon emissions factory, our masks are 100% biodegradable and our packaging uses eco-friendly soy ink.

How often should I use a Kerello face mask?

We recommend using our face masks 1-2 times a week, or whenever you need a lift. Each 15-minute session delivers a powerful dose of radiance deep beneath the skin’s surface. You can expect instant results that last for days.It’s the perfect pick-me-up at the end of a tough week, the perfect prep for a special occasion, and the perfect recovery tool after a night on the tiles.

Are your masks suitable for sensitive skin?

Unlike many skincare companies, we take care to only include ingredients that provide benefits for the skin, so you won’t find any unnecessary irritants in our formula. We’ve stripped out all parabens, alcohol, fragrances and phthalates, all of which are known triggers for those with sensitive skin. That said, if you’ve had a reaction to skin care products in the past, we recommend testing a dab of serum on small patch of skin before trying the full mask, just to be safe. You can see a full list of our ingredients here.

Does this mask help with acne and blemishes?

Our super ingredient ‘red quinoa extract’ contains vitamin B3, which soothes inflammation and redness and helps to repair the skin barrier. 

ORDER

Do I need to be in to receive my order?

No. We've designed our packaging so it will fit through your letter box, so you don't need to be in to receive it. All our orders are delivered by Royal Mail.

When will I receive my order?

Your order will arrive in 1-3 working days via Royal Mail. We've designed our packaging so it will fit through your letter box, so you don't need to be in to receive it. 

What countries do you ship to?

We currently only ship to the UK and Europe but plan to expand shipping globally in the coming months.

I have a discount code, where can I enter it?

You can redeem your discount by entering the code during checkout. Please note that discounts cannot be used in conjunction with any other offer, that they're valid on full priced items only, and that delivery charges and gift cards are excluded too. 

Where's my order / can I track delivery progress?

We aim to deliver all orders within 1-3 days. Keep an eye on your emails for the latest order updates.

How do I return my order?

You can request a return by emailing hello@kerello.com where our customer service team are available to arrange a return for you.

Still got a question we couldn't answer? Get in touch.